Software Development Engineer III - Conversations

Overview

Full job description

About HighLevel:

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Learn more about us on our YouTube Channel or Blog Posts

About the Role:

We are seeking a highly skilled Full Stack Developer who is proficient in Node.js & Vue.js to join our Conversations team. You will contribute to our massive real-time messaging platform, powering billions of messages across SMS, Email, WhatsApp, and more.

In this role, you’ll work on backend-heavy, full-stack systems that deliver reliable, scalable, real-time messaging across vendors like Meta, Apple, and others.

Requirements:

• Collaborate with cross-functional teams to design, develop, and maintain CRM applications and features
• Build and optimize user interfaces using Vue.js for an exceptional user experience
• Develop server-side logic and APIs using Node.js
• Implement robust data storage and retrieval solutions with a focus on ElasticSearch, Data Indexing, Database Sharding, and Autoscaling
• Integrate Message Queues, Pub-sub systems, and Event-Based architectures to enable real-time data processing and event-driven workflows
• Handle real-time data migration and event processing tasks efficiently
• Utilize messaging systems such as Active MQ, Rabbit MQ, and Kafka to manage data flow and communication within the CRM ecosystem
• Collaborate closely with front-end and back-end developers, product managers, and data engineers to deliver high-quality solutions
• Optimize applications for maximum speed and scalability
• Ensure the security and integrity of data and application systems
• Troubleshoot and resolve technical issues, bugs, and performance bottlenecks
• Stay updated with emerging technologies and industry trends, and make recommendations for adoption when appropriate
• Participate in code reviews, maintain documentation, and contribute to a culture of continuous improvement
• Provide technical support and mentorship to junior developers when necessary

Responsibilities:

• Good hands-on experience with Node.Js and Vue.js (or React/Angular)
• Strong understanding of ElasticSearch, Data Indexing, Database Sharding, and Auto Scaling techniques
• Experience working with Message Queues, Pub-sub patterns, and Event-Based architecture
• Proficiency in Real-time Data Migration and Real-time Event Processing
• Familiarity with messaging systems like Active MQ, Rabbit MQ, and Kafka
• Bachelor's degree or equivalent experience in Engineering or a related field of study
• Expertise with MongoDB
• Proficient understanding of code versioning tools, such as Git
• Strong communication and problem-solving skills

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.