At Civica, we create software that powers essential public services across the globe. Our solutions help over 5,000 public bodies serve 100 million citizens, improving their daily lives. As a GovTech leader, our mission is to drive innovation in government, education, healthcare, and public service sectors.
Why Join Us?
✔ Make a meaningful impact in public services
✔ Work in a company with 21+ years of continuous growth
✔ Unlock career growth opportunities while contributing to communities
As an IT Helpdesk Engineer, you will play a key role in delivering high-quality IT support to our customers. You will handle IT-related queries across multiple communication channels, ensuring quick resolutions and exceptional service.
✅ Customer Support: Respond to customer queries via phone and digital channels with professionalism.
✅ Incident Resolution: Troubleshoot and resolve IT incidents and service requests efficiently.
✅ Documentation & Compliance: Maintain accurate records in compliance with data protection regulations.
✅ Technical Support: Provide onsite support at Civica offices when required.
✅ Continuous Learning: Stay updated with new technologies to enhance IT support services.
✅ Collaboration: Work closely with the team to foster a positive and productive workplace culture.
✅ Knowledge Management: Contribute feedback for continuous improvement of IT service processes.
✔ Proficiency in:
✔ Preferred Experience in:
✔ Strong record management skills to track, resolve, and document customer issues.
✔ Ability to monitor SLAs and ensure timely service delivery.
✔ Proactive mindset for continuous service improvement.
✔ Customer-Centric Approach: Understand customer needs and manage expectations effectively.
✔ Team Player: Collaborate with colleagues to achieve shared goals.
✔ Active Listening: Adapt communication styles for different audiences.
✔ Inclusive & Diverse Workplace – We celebrate differences and foster a welcoming environment.
✔ Continuous Learning – Opportunities to grow, upskill, and be your best.
✔ Flexible Work Culture – Work from home with office visits for team collaboration.
✔ Giving Back – Enjoy our "Days of Difference" leave for volunteering in your community.
Do you see yourself in this role? If yes, we would love to hear from you!
At Civica, we are an equal opportunity employer, committed to diversity and inclusion. Join us in making a real impact in public services and technology! ????
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