Overview

Senior Product Support Engineer

???? Location: Hyderabad, Telangana (Hybrid Work)
???? Job Type: Full-time
???? Salary: Competitive (with additional benefits)
???? Schedule: Flexible (Remote/Hybrid options available)

Why Choose Appfire?

At Appfire, we believe in empowering employees by providing flexibility in how they work. Whether you prefer to work from home, in an office, or even while traveling, we support your choice. We prioritize work-life balance, offering flexible time off and trust our employees to deliver quality work while maintaining their personal well-being.

Perks of Joining Appfire

✅ Flexible Work: Choose between remote, hybrid, or in-office work.
✅ Learning & Growth: Access to Appfire University, O’Reilly Training, leadership programs, and internal hackathons.
✅ Financial Security: Competitive salary, Equity Incentive Program, Voluntary Provident Fund, and National Pension System.
✅ Health & Well-being: Comprehensive health insurance (₹5,00,000 coverage) for employees & dependents, free telehealth consultations, and mental health support.
✅ Paid Time Off: 21 annual leave days, unlimited sick leave, and 10 paid public holidays.
✅ Parental Benefits: Maternity leave as per law, 5 days of paternity leave, and crèche support.
✅ Social Impact: 3 fully paid volunteering days each year through Appfire Town CSR Program.

About the Role

Appfire is experiencing rapid growth and is seeking a Senior Product Support Engineer to assist customers in troubleshooting, diagnosing, and resolving technical issues related to Atlassian products such as Jira, Confluence, and Bitbucket. This is an excellent opportunity for professionals looking to work with cutting-edge enterprise software in a global cloud environment.

Key Responsibilities

???? Troubleshoot & Resolve technical issues related to Appfire’s Atlassian Apps.
???? Work with SaaS, AWS, Azure, Docker, and Virtual Environments.
???? Apply DevOps & CI/CD skills to integrate Appfire apps with Atlassian tools.
???? Provide technical leadership and support to junior engineers.
???? Work closely with technical architects, leads, and principals.
???? Take ownership of customer issues and drive them to resolution.
???? Collaborate with customers and internal teams on escalated support cases.

Required Skills & Experience

✔ 3+ years of experience as a System/Application Support Engineer.
✔ 5+ years of experience in application/system administration.
✔ Strong analytical and problem-solving skills.
✔ Experience with scripting (Groovy, JavaScript, Python).
✔ Database & Systems Administration experience.
✔ Excellent communication and customer service skills.
✔ Familiarity with Atlassian products (Jira, Confluence, Bitbucket) is highly desirable.
✔ B.E/B.Tech/MCA or equivalent educational background.

About Appfire

???? Global Presence: 800+ employees across 27 countries.
???? Fast-Growing SaaS Leader: $10M ARR in 2019 → $200M ARR in 2023.
???? Industry Recognition: Featured in Deloitte Technology Fast 500, Inc. Best Workplaces, BuiltIn Best Places to Work.
???? Corporate Social Responsibility: Active in Pledge 1% to drive philanthropy.

Join Appfire and be part of a team that values flexibility, innovation, and making an impact!

???? Apply Now!

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