Overview

Job Opening: Technical Support Officer

???? Location: Not specified (Remote/On-site not mentioned)
???? Job Type: Full-time

About the Role

We are seeking technically skilled and customer-focused professionals for the position of Technical Support Officer. The ideal candidate will possess strong problem-solving abilities and excellent communication skills to provide effective support and ensure a smooth customer experience.

Key Responsibilities

• Install and configure hardware and software systems

• Communicate with customers to identify the root of technical issues

• Guide customers through step-by-step troubleshooting processes

• Provide prompt and accurate feedback to customer queries

• Follow up with clients to ensure complete issue resolution

• Repair or replace hardware components when necessary

• Support the roll-out and onboarding of new applications

• Create and maintain procedural and support documentation

• Handle multiple support cases simultaneously

• Test and evaluate new technologies

• Conduct electrical safety checks on computer equipment

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field

• Certification in software or IT support (preferred)

• Proven experience in technical support, desktop support, or similar roles

• Proficiency in Microsoft Windows, Word, Excel, and PowerPoint

• Familiarity with remote desktop applications and help desk software

• Excellent problem-solving skills and attention to detail

• Strong interpersonal and customer service skills

• Effective written and verbal communication in English

How to Apply

Interested candidates are invited to send their updated resume to:
???? careers@tabnova.com

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