Overview

Customer Support Coordinator (Full-Time – Nangloi Jat, Delhi)

Company Overview

Auto Pickup Petro Chem Private Limited is a leading supplier, distributor, and transporter of petrochemical products, committed to delivering high-quality products and exceptional customer service to meet diverse client needs.

Job Details:

• Job Type: Full-time
• Pay: ₹9,929.71 - ₹32,112.67 per month
• Location: Nangloi Jat, Delhi, Delhi
• Work Mode: In-person

Job Summary

We are seeking a dedicated and organized Customer Support Coordinator to manage customer inquiries, resolve issues, and ensure high levels of customer satisfaction. This role requires effective communication and collaboration with internal teams to provide seamless service and support.

Key Responsibilities

✔ Customer Communication – Act as the primary point of contact via phone, email, and other channels, addressing inquiries about products, services, and order statuses.

✔ Issue Resolution – Identify and resolve customer issues, complaints, and concerns, coordinating with internal teams such as sales and logistics for effective solutions.

✔ Order Processing – Assist customers in placing, modifying, and tracking orders, ensuring timely and accurate processing.

✔ Follow-Up – Conduct follow-ups with customers post-service or delivery to ensure satisfaction and address any additional concerns.

✔ Customer Database Management – Maintain accurate customer records in the CRM system, tracking communication history and service requests.

✔ Product Knowledge – Stay updated on product offerings, pricing, and industry developments to provide accurate information.

✔ Escalation Management – Escalate complex issues to higher management or specialized departments while maintaining clear communication with customers.

✔ Feedback Collection – Gather customer feedback to identify areas for improvement in service and product offerings and share insights with relevant teams.

✔ Sales Support – Assist the sales team by coordinating with customers regarding quotes, deliveries, and updates.

✔ Documentation & Reporting – Maintain detailed records of customer interactions and prepare periodic reports on customer support performance and trends.

✔ Collaboration – Work closely with departments such as sales, logistics, and technical support to enhance the overall customer experience.

Language Requirements:

???? Hindi (Preferred)
???? English (Preferred)

???? If you are passionate about customer service and enjoy working in a dynamic environment, apply today