Front Office Associate

Overview

Job details

Pay

• ₹14,000 - ₹22,000 a month

Job type

• Permanent

• Full-time

Shift and schedule

• Rotational shift

 

Location

Shivajinagar, Pune, Maharashtra

 

Benefits

Pulled from the full job description

• Provident Fund

 

Full job description

Guest Service & Front Desk Operations:

• Guest Reception: Welcome guests warmly upon arrival and provide a professional check-in and check-out process.
• Room Allocation: Assist in assigning rooms based on guest preferences, special requests, and availability, ensuring a smooth arrival experience.
• Handling Reservations: Manage reservations, cancellations, and modifications efficiently, ensuring accurate records in the hotel’s property management system (PMS).
• Guest Queries & Requests: Address guest inquiries and requests, providing information on hotel services, local attractions, and dining options.
• Concierge Services: Assist with concierge services, such as booking transportation, event tickets, and dining reservations.

Guest Relations, Anticipating Needs & Creating Delightful Experiences:

• Personalized Service: Take the initiative to anticipate guest needs by observing preferences and proactively offering assistance or special amenities.
• Guest Engagement: Actively engage with guests to understand their needs and ensure their stay is as comfortable as possible.
• Delightful Experiences: Create memorable and delightful moments for guests by arranging small surprises, such as personalized welcome notes, special amenities for kids or elderly guests, or assisting with celebrations.
• Guest Feedback & Preferences: Record and maintain guest preferences and feedback for future stays, ensuring personalized and seamless experiences each time they visit.

Guest Relations & Problem Solving:

• Issue Resolution: Handle guest complaints or issues calmly and professionally, escalating to the Front Office Executive or Front Office Manager when necessary, but aiming to resolve matters quickly and effectively.
• Guest Satisfaction: Ensure that each guest leaves with a positive impression, taking feedback and acting on opportunities for improvement.
• Special Requests: Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests, such as room upgrades, amenities, or maintenance needs.

Administration & Communication:

• Billing & Payments: Assist in preparing and processing guest bills, handling cash, card, and digital payments, and ensuring that financial transactions are accurate.
• Coordination: Communicate guest preferences and special requests to relevant departments, ensuring personalized service throughout the guest's stay.
• Telephone Management: Answer phone calls promptly and professionally, managing external inquiries and internal guest requests.
• Reporting: Maintain accurate guest records and contribute to daily front desk reports, updating information for the management team.

Compliance & Safety:

• Safety & Security: Follow hotel policies and procedures to ensure guest safety, security, and compliance with legal requirements.
• Health & Hygiene: Ensure that the front office area is clean, organized, and adheres to hygiene and safety standards.

Job Types: Full-time, Permanent

Pay: ₹14,000.00 - ₹22,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Yearly bonus

Experience:

• Hotel: 1 year (Required)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person