Trainee Business Service Support Advisor

Overview

Job Title: Trainee Business Service Support Advisor

Job Req ID: 45517
Function: Business Services & Operations
Unit: Finance & Business Services
Location: Building No. 14, Sector 24 & 25A, Gurugram, Haryana, India
Posting Date: 24 April 2025
Job Type: Full-time
Salary: Competitive

Why This Job Matters:

As a Customer Service Advisor 1, you'll support customers across various channels to deliver exceptional service and value. Working under full supervision, you'll help manage customer inquiries related to BT Group's solution portfolio, ensuring support excellence and optimal customer experience.

Key Responsibilities:

1. Customer Relationship Building:

   • Assist in building value-driven customer relationships to enhance service delivery using available BT Group resources.

2. Customer Insight & Issue Analysis:

   • Collect and analyze customer information to understand their needs and offer efficient support solutions.

3. Routine Task Execution:

   • Perform tasks within defined procedures to achieve team and business objectives.

4. Professional Communication:

   • Handle customer interactions effectively and professionally, demonstrating resilience and sound judgment under pressure.

5. Process Improvement:

   • Participate in continuous improvement initiatives to optimize customer service operations.

Key Skills & Competencies:

• Complaint Management

• Information Management

• Customer Communication

• Requirements Analysis

• Continuous Improvement

• Issue Resolution & Problem Solving

• Billing Knowledge

• Time Management

• Customer Relationship Management

• Escalation Handling

• Technical Support Awareness

• Decision-Making Skills

• Growth-Oriented Mindset

• Stakeholder Management

• Inclusive Leadership

Leadership Standards:

Looking In – Personal Leadership:

• Leading Inclusively & Safely: Inspire and build trust through honesty, integrity, and self-awareness.

• Owning Outcomes: Make effective decisions that benefit the wider organization.

Looking Out – External Impact:

• Delivering for the Customer: Execute effectively on priorities that add value for customers and the business.

• Commercial Savvy: Apply strong commercial insight and bring an external perspective to decisions.

Looking to the Future – Growth & Development:

• Growth Mindset: Embrace innovation and seek out new opportunities for personal and organizational growth.

• Building for the Future: Foster diverse, future-ready teams that empower individuals to perform at their best.

Let me know if you'd like to turn this into a job posting for LinkedIn, a PDF, or internal company portal format!

4o