Team Lead (Ticketing)

Overview

Job Details

Position: Team Leader - Ticketing
Location: Kochi, Kerala
Experience Required: 5+ Years
Salary: ₹7,80,000 - ₹9,00,000 per year
Employment Type: Full-time

Job Description

We are hiring for a leading travel company.

Role Overview:

The Team Leader - Ticketing will oversee and manage ticketing operations with a focus on delivering exceptional service. The role requires expertise in ticketing processes using Global Distribution Systems (GDS) such as Amadeus, Galileo, or Sabre. Strong leadership and team management skills are essential to ensure operational efficiency and high customer satisfaction.

Key Responsibilities

Ticketing Operations:

• Handle ticketing processes, including issuance, reissuance, cancellations, and refunds using GDS platforms (Amadeus, Galileo, or Sabre).
• Ensure accuracy and compliance with airline ticketing rules and regulations.
• Promptly resolve complex ticketing issues.

Team Management:

• Lead, manage, and guide the ticketing team to maintain high performance and adherence to operational standards.
• Monitor team productivity, provide regular feedback, and conduct training sessions to enhance team skills.
• Assign tasks effectively and ensure deadlines are met while maintaining quality standards.

Customer Service:

• Coordinate with clients and internal teams to ensure seamless ticketing processes.
• Handle escalations related to ticketing and provide swift and effective resolutions.

Reporting and Analysis:

• Generate and analyze reports on ticketing operations to identify trends, bottlenecks, and improvement areas.
• Provide regular performance updates to management and recommend process improvements.

Collaboration:

• Work closely with sales, operations, and customer service teams to align ticketing services with business goals.
• Stay updated with airline policies, promotions, and updates to ensure compliance and optimize ticketing processes.

Required Qualifications and Skills

• Minimum 5 years of experience in ticketing, with proficiency in GDS platforms such as Amadeus, Galileo, or Sabre.
• Previous experience in a leadership or managerial role in ticketing operations.
• Strong knowledge of airline ticketing rules and regulations.
• Excellent team management, problem-solving, and communication skills.
• Ability to analyze and improve operational processes effectively.

Job Type: Full-time

Salary: ₹7,80,000 - ₹9,00,000 per year

Preferred Experience:

• Total work experience: 5 years
• GDS expertise: 5 years
• Team management: 3 years
• Travel industry background: 5 years