Ticketing Executive

Overview

Job Opportunity: Ticketing Executive

???? Location: Panjim, Goa
???? Job Type: Full-time | Work from Office
???? Unit: Business Support Service (BSS)
???? Reporting To: Team Leader / Process Owner

Company Profile:

Open Destinations Limited is a leading services and technology provider exclusively for the travel industry, with over 25 years of experience. With a strong team of 700+ travel professionals supporting 100+ global customers 24x7, we empower travel businesses to grow and scale efficiently.

Experience & Skills Required:

• Strong proficiency in CAT 35 ITX fares (ideally within a tour operator or airline ticketing setting)

• Expert knowledge of Galileo GDS

• Excellent communication skills—both verbal and written

• Sharp attention to detail and a methodical, organized work approach

• Proactive mindset to minimize errors and improve processes

• Understanding of IATA ticketing rules under UK BSP

Ticketing Responsibilities:

• Manage all airline ticketing processes

• Issue CAT35/25, manual fare builds, allocation, and group fares (limited volume)

• Diarize airline group/allocation contracts for ticketing deadlines and process EMD refunds

• Handle re-issues, refunds, and re-validations

• Manage MCO/EMD/(V)MPD transactions for deposits, seat reservations, baggage, etc.

• Ensure accurate tracking of all ticketing activity in the in-house system

• Monitor and action GDS queues and flight schedule changes

• Communicate updates and ticketing needs within the company

Business Support Responsibilities:

• Act as part of the GDS Help Desk for Sales, Sales Operations & Customer Service

• Support fare calculations for upgrades and complex itineraries

• Maximize booking profitability by suggesting corrections while maintaining seating and OSI/SSR requests

• Keep a detailed savings log for tracking cost optimizations (template provided)

???? To Apply:
Send your CV or any queries related to this role to: hr@opendestinations.com

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