Customer Care Executive

Overview

Job Title: Customer Care Executive

Location: Dehradun, Uttarakhand

Job Type: Full-time, Permanent

Position Summary:

We are looking for a Customer Care Executive to join our team. The ideal candidate will be dedicated, empathetic, and passionate about delivering exceptional customer service. As a key point of contact for our customers, you will handle inquiries, complaints, and provide detailed information about our products and services.

Key Responsibilities:

• Customer Interaction: Handle inbound and outbound calls, emails, and chats in a professional and courteous manner.

• Issue Resolution: Address customer complaints and resolve issues promptly, escalating complex cases to higher authorities if necessary.

• Product Knowledge: Maintain a deep understanding of the company’s products and services to provide accurate information.

• Follow-up: Ensure timely follow-up on customer interactions, providing updates and resolutions.

• Documentation: Record and update customer information in the company’s CRM system, ensuring accuracy.

• Feedback: Collect and report customer feedback to improve services and customer experience.

• Team Collaboration: Work closely with Sales, Marketing, and Technical Support departments to resolve customer issues.

• Adherence to Policies: Ensure compliance with company policies and procedures during customer interactions.

Qualifications:

• Education:

  • High school diploma or equivalent required

  • Bachelor’s degree preferred

• Experience:

  • 1-2 years of experience in customer service or a related field

• Skills:

  • Excellent verbal and written communication

  • Strong problem-solving abilities and attention to detail

  • Ability to work in a fast-paced environment and handle multiple tasks

  • Proficiency in using CRM software and other customer service tools

  • Patience, empathy, and the ability to remain calm under pressure

Key Competencies:

• Customer Focus: Passionate about providing excellent service and creating a positive experience.

• Adaptability: Flexible to changing customer needs and priorities.

• Team Player: Collaborative and able to work well in a team environment.

• Time Management: Efficient at prioritizing tasks and managing time.

• Technical Proficiency: Comfortable with technology and quick to learn new systems.

Salary & Benefits:

• Salary: ₹10,000 - ₹20,000 per month

Job Type: Full-time, Permanent

Language Requirement:

• English (Required)

Work Location:

• In person (Dehradun, Uttarakhand)

Let me know if you'd like to make any adjustments!