Front Office Executive Front Desk

Overview

Job Title: Hotel Front Office Executive

Location: Dehradun, Uttarakhand

Job Type: Full-time, Permanent

Shift & Schedule: Rotational Shift, Day Shift

Position Overview:

We are looking for a Hotel Front Office Executive to provide excellent service and ensure a smooth and welcoming experience for our guests. This role involves handling guest check-ins and check-outs, managing reservations, assisting with customer inquiries, and performing various front desk operations.

Key Responsibilities:

1. Guest Check-In/Check-Out: Ensure smooth and efficient guest arrivals and departures, creating a welcoming atmosphere.

2. Reservation Management: Handle bookings, modifications, and cancellations via phone, email, or walk-ins.

3. Front Desk Operations: Manage key issuance, mail handling, and disseminate relevant guest information.

4. Customer Service: Address guest inquiries, complaints, and requests professionally and promptly.

5. Billing & Payments: Verify charges, process payments, and maintain accurate financial records.

6. Room Coordination: Work with housekeeping and maintenance to ensure rooms are ready in a timely manner.

7. Upselling: Promote hotel services, upgrades, and special packages to enhance guest experience.

8. Record Keeping: Maintain logs for occupancy, guest feedback, and daily transactions.

9. Safety & Compliance: Adhere to security protocols including ID verification and emergency procedures.

10. Team Collaboration: Work with other departments to ensure smooth operations and guest satisfaction.

Salary & Benefits:

• Salary: ₹16,000 - ₹22,000 per month

• Benefits:

  • Food Provided

  • Health Insurance

  • Provident Fund

• Supplemental Pay: Yearly Bonus

Qualifications:

• Education: High school diploma or equivalent (Preferred)

• Experience: Prior experience in hotel front office or customer service is a plus.

• Languages:

  • English (Required)

  • Hindi (Required)

Job Types:

• Full-time, Permanent

Work Location:

• In person (Dehradun, Uttarakhand)

Expected Start Date:

• 16th April 2025