As a Support Process Professional at Petals, you will be responsible for handling customer support tickets, sorting and categorizing them based on priority and content. Your role involves responding to customer inquiries via email, coordinating with different departments for quick resolution, and providing support through call coordination.
???? Immediate joiners required – Female candidates only
✔ Categorizing and prioritizing incoming customer tickets
✔ Responding to customer inquiries and resolving issues via email
✔ Coordinating with cross-functional teams for ticket resolution
✔ Supporting customers via calls for faster issue resolution
???? Cell phone reimbursement
???? Paid time off
???? Paid sick leave
???? Work from home option available
???? Yearly bonus
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