Quality and Audit Executive

Overview

Job Opening: Quality and Audit Executive (Contractual)

✅ Job Type: Contractual (6-month duration)
✅ Pay: ₹14,000 - ₹16,000 per month
✅ Schedule: Day shift, Fixed shift
✅ Location: Remote

Job Description

We are seeking a Quality and Audit Executive to ensure and improve the quality standards of our operations. This role involves monitoring customer interactions, auditing communications (calls, texts, emails, and chats), and ensuring compliance with company guidelines. The ideal candidate will play a key role in evaluating processes, identifying gaps, and implementing improvements.

Key Responsibilities

???? Monitor, audit, and review customer interactions across calls, texts, emails, and chat conversations
???? Evaluate the quality of communication for accuracy, professionalism, and product knowledge compliance
???? Work with management to identify and correct errors in processes or communication
???? Assist in establishing quality management systems to maintain high operational standards
???? Analyze customer feedback to improve overall satisfaction
???? Verify customer records for accuracy and compliance
???? Ensure company guidelines and healthcare industry standards are always followed

Requirements

✔ Education: Bachelor’s degree
✔ Experience: 1-3 years in quality assurance, audits, or compliance, preferably in the healthcare sector
✔ Certifications: Relevant certifications are a plus
✔ Skills:

• Strong verbal and written proficiency in Hindi and English
• Ability to audit calls, emails, texts, and chats effectively
• Exceptional listening and attention to detail
• Strong analytical, problem-solving, and organizational skills
• Ability to manage multiple tasks efficiently

Work Environment

???? Fully remote position – Requires a stable internet and power connection
???? Collaborative team environment with a focus on continuous improvement

???? Apply Now! If you meet the qualifications and are ready to take on this role, we'd love to hear from you!