People Manager - Customer Care

Overview

Job Details

Position: HR Manager – People Function
Location: Mumbai, Maharashtra
Company: Cathay Pacific
Job Type: Full-time
Application Deadline: 31 January 2025

Company Description

Let your passion fly! Cathay Pacific is one of the world’s leading airlines, known for its long history of success, commitment to Hong Kong, and exceptional customer service delivered straight from the heart. Our talented team shares a passion for aviation and excellence, creating opportunities for growth within our global network.

Cathay Pacific has been recognized as an "Excellent Workplace" in India.

Role Overview

The HR Manager will collaborate with the Customer Care Manager to build a high-performing team in Mumbai. The role involves providing HR expertise, organizational development, and talent acquisition support.

This position ensures compliance with HR policies, manages industrial relations, and handles employee well-being, health, and safety policies. Additionally, the HR Manager leads people strategy, execution, and operations while improving employee experience and HR processes.

Key Responsibilities

Core People Functions

• Advise managers on people-related decisions, balancing departmental and organizational needs.
• Manage people cost budgets, headcount approvals, and data accuracy.
• Ensure compliance with labor laws, health and safety regulations, payroll, and governance.
• Develop and implement people policies aligned with local regulations and global standards.
• Handle employee exits, disciplinary issues, and grievances professionally.
• Identify critical roles and ensure coverage for absences or turnover.
• Improve employee experience through effective HR practices and systems.

High-Performance Culture

• Recruit for key roles and meet recruitment targets.
• Deliver leadership training, coaching, and support to managers.
• Oversee and enhance the performance management process.
• Build performance management capabilities in line managers through people systems.
• Support managers with performance improvement plans.
• Manage performance-related compensation processes and analyze trends from exit interviews.

Occupational Health and Safety

• Partner with GSORM to build a strong safety culture and ensure employee safety.
• Stay updated on local and regional health and safety legislation and trends.
• Implement GSORM policies to meet organizational and legal requirements.
• Coordinate safety training, investigations, and incident reporting processes.

Compliance and Legal Support

• Ensure HR compliance with employment contracts, policies, and local regulations.
• Handle industrial relations and labor agreements effectively.
• Drive consistency in HR policies and contracts, updating leave and return-to-work policies.
• Conduct regular compliance audits and recommend improvements.
• Provide advice on legal risks and proactively address potential legal issues.
• Monitor labor law changes and ensure alignment with compliance requirements.

Emergency and Crisis Response:

• Perform emergency response duties as required.

Qualifications

Academic Qualifications:

• Bachelor’s degree in any field.
• Additional HR certifications/qualifications are a plus.

Skills and Experience:

• 7+ years of HR experience in a complex, international organization.
• Prior experience working in an HR role across multiple countries in Europe.
• Strong ability to work collaboratively, manage client expectations, and create positive changes.
• Capable of managing sensitive situations with professionalism, tact, and confidentiality.
• Proficient in handling compliance and safety requirements.
• Strong interpersonal and stakeholder relationship management skills.
• Exceptional verbal and written communication skills.
• Must be willing to travel within the region.

Benefits

Explore why Cathay Pacific is a great place to work: Careers at Cathay Pacific

Personal and Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by applicants will only be used for recruitment purposes. If not contacted within two months, applicants may consider their application unsuccessful.

Personal data will be stored in company records for up to two years. For a copy of the Personal Data Collection Statement, contact our Data Protection Officer.